> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketspotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile Check-in

The **Mobile Check-in** settings help you manage how attendees are checked in when their tickets are scanned at the event. You can choose to check in an entire order with a single scan or check in each attendee individually. These options give you flexibility to match your check-in process with the size of your event and how your guests typically arrive.

Let’s get started 🚀

**Step 1**: Log in to your Ticket Spot account and click on the **Site Settings** tab from the top navigation bar.

<img src="https://mintcdn.com/ticketspot/1i8cP1uYfGRhyW6h/assets/site-settings/mobile-check-in/site-setting-tab.png?fit=max&auto=format&n=1i8cP1uYfGRhyW6h&q=85&s=203bf85e8d53544abbc8598589d98690" alt="site-setting-tab" width="1394" height="286" data-path="assets/site-settings/mobile-check-in/site-setting-tab.png" />

**Step 2**: Select **Mobile Check-in** from the left sidebar to open the check-in settings page.

<img src="https://mintcdn.com/ticketspot/1i8cP1uYfGRhyW6h/assets/site-settings/mobile-check-in/click-mobile-checkin.png?fit=max&auto=format&n=1i8cP1uYfGRhyW6h&q=85&s=3560e2cfeb6357478d64e1c7f6308f3a" alt="click-mobile-checkin" width="1342" height="400" data-path="assets/site-settings/mobile-check-in/click-mobile-checkin.png" />

**Step 3**: Select your preferred check-in method. You can choose to check in an entire order with one scan or check in each attendee individually.

| **Option**                                    | **Description**                                                           | **Example**                                                      |
| --------------------------------------------- | ------------------------------------------------------------------------- | ---------------------------------------------------------------- |
| **Auto Check-in Entire Order on Scan**        | Checks all the tickets in order when you scan any one ticket.             | A family or group arrives together. One scan checks everyone in. |
| **Auto Check-in Individual Attendee on Scan** | Checks in one attendee at a time. Each ticket must be scanned separately. | Helpful when you need to verify each attendee individually.      |

<img src="https://mintcdn.com/ticketspot/1i8cP1uYfGRhyW6h/assets/site-settings/mobile-check-in/toggle-options.png?fit=max&auto=format&n=1i8cP1uYfGRhyW6h&q=85&s=31e6607f610b194583d82d317c0a5b31" alt="toggle-options" width="1345" height="392" data-path="assets/site-settings/mobile-check-in/toggle-options.png" />

**Step 4**: After choosing your check-in method, click the **Save** button in the top-right corner to apply your changes.

<img src="https://mintcdn.com/ticketspot/1i8cP1uYfGRhyW6h/assets/site-settings/mobile-check-in/click-save.png?fit=max&auto=format&n=1i8cP1uYfGRhyW6h&q=85&s=4f759a29c037b0e89676b5d94b52b091" alt="click-save" width="1373" height="391" data-path="assets/site-settings/mobile-check-in/click-save.png" />

After saving, a confirmation message will appear to show that your check-in site settings have been successfully updated.

<img src="https://mintcdn.com/ticketspot/1i8cP1uYfGRhyW6h/assets/site-settings/mobile-check-in/success-message.png?fit=max&auto=format&n=1i8cP1uYfGRhyW6h&q=85&s=0d76cc9609853909232b59dbe6f3a6d4" alt="success-message" width="1085" height="489" data-path="assets/site-settings/mobile-check-in/success-message.png" />

## Best Practices

* **Choose the right mode** based on how your attendees typically arrive (groups vs. individuals).
* **Test your check-in method** before the event using a sample ticket.
* **Train your staff** so they understand whether you’re using group check-in or individual check-in.
* **Use a device with a reliable camera** for faster and smoother scanning during entry.
